Profile
About Mayank
Mayank leads quality assurance for CloudUCaaS voice, messaging, and web products — designing test plans for dialer campaigns, SIP calls, SMS APIs, and agent desktop releases before US client go-lives.
CloudUCaaS Focus
Validates TCPA controls, call flows, API contracts, and regression suites for CPaaS and contact center releases.
Professional Experience
- ✓Authored test plans for predictive dialer, IVR, and WebRTC softphone feature releases
- ✓Executed SIP call scenario testing including failover, hold, transfer, and recording pause
- ✓Automated regression suites for REST messaging APIs and admin portal workflows
- ✓Logged and triaged defects with engineering during pre-production UAT cycles
- ✓Performed load and soak testing guidance for high-volume outbound voice campaigns
Key Skills
Telecom QA TestingManual & Automated QASIP & Dialer Test ScenariosAPI & Integration TestingSelenium & Test ManagementRegression & UAT CyclesDefect Lifecycle ManagementPerformance Test Planning
Achievements
- ★Prevented critical production defects in dialer and CPaaS launches through rigorous pre-UAT testing
- ★Built reusable test case libraries for voice, SMS, and portal regression cycles
- ★Reduced post-launch defect volume on contact center go-lives
- ★Improved QA sign-off discipline adopted across concurrent client programs
- ★Recognized for attention to telecom edge cases — AMD, DNC, and recording compliance
