Profile
About Gita
Gita manages end-to-end delivery of CloudUCaaS client projects — from CPaaS API builds and predictive dialer rollouts to CRM integrations and production go-lives. She keeps engineering, QA, and client stakeholders aligned on scope, timelines, and US compliance milestones.
CloudUCaaS Focus
Leads agile delivery for contact center migrations, SMS/voice API projects, and multi-sprint telecom platform implementations.
Professional Experience
- ✓Ran delivery for FreeSWITCH dialer, CPaaS messaging, and contact center platform implementations
- ✓Coordinated sprint planning across VoIP, web, mobile, and QA teams for US enterprise clients
- ✓Tracked TCPA, HIPAA, and billing-compliance checkpoints in regulated industry deployments
- ✓Managed UAT, staging cutovers, and production launch runbooks for high-volume voice environments
- ✓Maintained executive status reporting for multi-month CPaaS and white-label UCaaS programs
Key Skills
Agile & Scrum DeliveryTelecom Project PlanningCross-Functional CoordinationRisk & Scope ManagementClient Stakeholder ManagementUAT & Go-Live PlanningJira & Delivery DashboardsCompliance Milestone Tracking
Achievements
- ★Delivered dialer and CPaaS programs on schedule for US sales, healthcare, and telecom clients
- ★Reduced delivery slippage through standardized sprint ceremonies and release checklists
- ★Improved client satisfaction scores on multi-team contact center and API integration projects
- ★Introduced RAID logs and weekly steering reviews adopted across CloudUCaaS delivery
- ★Recognized for calm execution under pressure during production cutovers and carrier onboarding
