Profile
About Vinay
Vinay owns day-to-day execution on CloudUCaaS engineering programs — coordinating VoIP architects, full-stack developers, and QA on SIP trunking, WebRTC softphone, and CPaaS portal builds for US buyers.
CloudUCaaS Focus
Manages technical workstreams for OpenSIPS/SIP deployments, CRM-dialer integrations, and SaaS admin portal releases.
Professional Experience
- ✓Scheduled and tracked VoIP, CPaaS, and web development sprints for concurrent client accounts
- ✓Bridged client product owners with FreeSWITCH and React engineering teams during discovery and build
- ✓Oversaw defect triage, release notes, and post-launch hypercare for contact center go-lives
- ✓Managed vendor and carrier dependencies during DID provisioning and SIP interconnect testing
- ✓Drove process improvements for estimation, change control, and client sign-off workflows
Key Skills
Technical Project ManagementVoIP & CPaaS DeliverySprint & Release PlanningRequirements TraceabilityClient CommunicationDefect & Incident TriageResource & Timeline ManagementAgile Ceremonies
Achievements
- ★Successfully delivered parallel CPaaS and dialer workstreams without milestone conflicts
- ★Cut average UAT cycle time through clearer acceptance criteria and test environment discipline
- ★Maintained strong client NPS on long-running telecom platform engagements
- ★Standardized release documentation templates used across engineering squads
- ★Recognized for translating technical blockers into actionable client updates
