Profile
About Sudhanshu
Sudhanshu develops full-stack features for CloudUCaaS contact center and CPaaS portals — agent dashboards, reporting modules, and customer-facing web applications built with modern JavaScript frameworks.
CloudUCaaS Focus
Contributes to agent desktop UIs, admin portals, and internal tooling for dialer and messaging operations.
Professional Experience
- ✓Built React/Next.js interfaces for agent status, call controls, and real-time queue monitoring
- ✓Developed reporting views for campaign metrics, disposition summaries, and SLA tracking
- ✓Integrated frontend components with WebRTC softphone and REST backend services
- ✓Participated in code reviews, unit testing, and sprint delivery for US client releases
- ✓Fixed production UI defects and performance bottlenecks in high-traffic admin consoles
Key Skills
React & Next.jsJavaScript & TypeScriptREST API IntegrationContact Center UIResponsive Web DevelopmentGit & Agile DeliveryWebRTC Client IntegrationPerformance Debugging
Achievements
- ★Shipped agent dashboard features used in live US contact center deployments
- ★Improved page load times on analytics modules through component and data-fetch optimization
- ★Collaborated with QA to close regression gaps before client UAT sign-off
- ★Contributed to reusable component library shared across CloudUCaaS web products
