Profile
About Rahul
Rahul develops backend services and third-party integrations for CloudUCaaS — connecting dialers, CRMs, carrier APIs, and internal telecom microservices into cohesive client platforms.
CloudUCaaS Focus
Builds CRM-dialer connectors, webhook automation, and REST bridges for Salesforce, HubSpot, and custom enterprise systems.
Professional Experience
- ✓Implemented bi-directional CRM integrations with click-to-dial, screen pop, and disposition sync
- ✓Built middleware connecting FreeSWITCH ESL events to client business logic and analytics pipelines
- ✓Developed carrier and CPaaS vendor adapters for Twilio, Telnyx, and SignalWire-style APIs
- ✓Designed fault-tolerant job queues for async SMS delivery and call post-processing
- ✓Performed code reviews and mentored engineers on API security and integration patterns
Key Skills
Backend DevelopmentREST & Webhook APIsCRM IntegrationFreeSWITCH ESLJavaScript & PythonPostgreSQL & MongoDBThird-Party API AdaptersSystem Integration Design
Achievements
- ★Delivered CRM-dialer integrations that eliminated manual call logging for US sales teams
- ★Built reusable integration framework adopted across multiple CloudUCaaS client deployments
- ★Improved API reliability through retry logic, idempotency keys, and monitoring alerts
- ★Shortened integration timelines for custom enterprise CRM connectors
- ★Recognized for deep debugging skills on production integration incidents
