Profile
About Gunjan
Gunjan leads product design for CloudUCaaS — CPaaS dashboards, WebRTC softphone interfaces, contact center agent desktops, and white-label partner portals. She ensures every interface meets enterprise usability standards for US telecom buyers.
CloudUCaaS Focus
Owns design systems and UX patterns for dialer admin consoles, omnichannel inboxes, and SignalMash-style billing UIs.
Professional Experience
- ✓Designed agent desktops unifying voice, SMS, chat, and CRM screen pop in single workflows
- ✓Created design systems for white-label CPaaS partners with customizable branding tokens
- ✓Conducted usability testing on IVR admin builders and campaign management screens
- ✓Partnered with engineering on WCAG accessibility for regulated healthcare and finance clients
- ✓Delivered high-fidelity prototypes for sales demos and enterprise RFP presentations
Key Skills
UI/UX DesignDesign SystemsFigma & Adobe XDContact Center UXTelecom SaaS DashboardsUser Research & TestingWCAG AccessibilityWhite Label Branding
Achievements
- ★Redesigned CPaaS admin experiences that increased task completion rates for non-technical users
- ★Built scalable design system reducing design-to-dev handoff time by 30%+
- ★Improved agent desktop usability scores in UAT with US contact center operators
- ★Delivered demo-ready UI for CloudUCaaS products shown in enterprise sales cycles
- ★Recognized for translating complex telecom workflows into intuitive interfaces
