Profile
About Awanish
Awanish heads CloudUCaaS voice engineering — predictive dialers, IVR, ACD queues, AMD tuning, and agent workflow design for US outbound and blended contact center operations. He ensures every voice deployment meets connect-rate, compliance, and supervisor visibility requirements.
CloudUCaaS Focus
Leads dialer architecture, call routing logic, and contact center feature delivery on FreeSWITCH infrastructure.
Professional Experience
- ✓Architected predictive and progressive dialer campaigns with TCPA-aware scheduling and DNC controls
- ✓Designed IVR, call queues, and supervisor wallboards for BPO and inside-sales operations
- ✓Optimized AMD, local presence caller ID, and pacing algorithms for US outbound connect rates
- ✓Integrated voice platforms with Salesforce, HubSpot, and custom CRM disposition workflows
- ✓Led voice NOC response for SIP registration failures, codec mismatches, and carrier outages
Key Skills
FreeSWITCH Dialer ArchitectureContact Center DesignIVR & ACD ConfigurationTCPA Outbound ComplianceSIP & RTP TroubleshootingCRM Voice IntegrationAgent Desktop WorkflowsVoice Operations Leadership
Achievements
- ★Improved client connect rates 30–60% through custom routing and AMD optimization modules
- ★Delivered high-volume dialer migrations from legacy platforms with zero-loss cutover plans
- ★Built supervisor analytics dashboards adopted across multiple US outbound operations
- ★Reduced post-dialer-launch incidents through structured QA and load testing playbooks
- ★Recognized as CloudUCaaS subject-matter expert for voice and contact center sales cycles
