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Secure call recording with PCI, HIPAA, and regulatory compliance features
Record, store, and retrieve calls with enterprise compliance. PCI pause/resume, HIPAA encryption, tamper-proof storage, and automated retention policies.
Meet regulatory requirements for call recording with CloudUCaaS — on-demand and automatic recording, PCI pause/resume for payment card data, HIPAA-compliant encrypted storage, tamper-proof audit trails, configurable retention, and legal hold support. Search and playback from a secure portal or via API.
PCI + HIPAA
Compliance
Encrypted
Storage
30d–7yr+
Retention
Instant
Search
Record all calls, sample by percentage, or trigger on-demand with supervisor controls. PCI pause/resume automatically stops recording during card number entry segments.
Recordings encrypted at rest and in transit with geo-redundant backup. Retention policies auto-delete after configured periods; legal hold preserves records for litigation.
Find recordings by date, agent, phone number, or keyword. Tamper-proof audit logs track every access. API integration feeds recordings to QA and analytics platforms.
Organizations across telecom, SaaS, healthcare, finance, and retail rely on CloudUCaaS platforms for mission-critical communication.
Financial services MiFID II and SEC compliance
Healthcare HIPAA call documentation
Contact center quality assurance programs
Insurance claims dispute resolution
What sets this platform apart for enterprise deployments.
Built for PCI-DSS, HIPAA, MiFID II, and GDPR requirements.
Encrypted at rest and in transit with geo-redundant backup.
Search by date, agent, number, or keyword with instant playback.
A glimpse of dashboards, workflows, and interfaces included with this product.
Integrations & Compatibility
Yes. PCI pause/resume prevents recording of card data segments.
Configurable retention from 30 days to 7+ years.
Schedule a personalized demo of Call Recording & Compliance tailored to your business requirements.
