CloudUCaaS Team
May 5, 2026 · 9 min read
The Telephone Consumer Protection Act (TCPA) regulates outbound calling and texting in the United States. Violations can result in penalties of $500–$1,500 per call or message — making compliance infrastructure essential for any outbound operation.
Core TCPA Requirements
Every outbound campaign must address these fundamentals.
- ✓Prior express written consent for marketing autodialed calls and texts
- ✓Honor National Do Not Call Registry and internal DNC lists
- ✓Restrict calling to 8am–9pm in the recipient's time zone
- ✓Provide clear opt-out mechanism on every campaign
- ✓Use accurate caller ID — no spoofing
10DLC for SMS
US carriers require 10DLC registration for application-to-person (A2P) SMS on long codes. Register your brand and campaign use case before sending at volume to avoid filtering and blocking.
Building Compliance into Your Platform
CloudUCaaS dialer and SMS platforms include DNC scrubbing, consent tracking, time zone enforcement, and audit logs as standard features — so compliance is built into the workflow, not bolted on afterward.
Conclusion
TCPA compliance is not optional for US outbound operations. Platforms with built-in compliance controls protect your business while enabling high-volume campaigns with confidence.
